RETURNS

Changed your mind? No problem.

We want you to be happy with your CMC Lighting purchase.

If something isn't right, get in touch and we'll do our best to get it sorted.

🔄 WANT TO RETURN SOMETHING?

If you've changed your mind about your purchase, you may be able to return it for a refund, subject to our returns terms and applicable UK consumer rights.

Products must generally be returned in an appropriate condition and with their original packaging where applicable.

Please contact us before sending anything back.

We'll provide the relevant return instructions.

📦 RECEIVED THE WRONG PRODUCT?

Mistakes can happen.

If you've received an item that isn't what you ordered, contact us as soon as possible with your order number and photos of the product you received.

We'll investigate it and help arrange the correct solution.

💥 YOUR PRODUCT ARRIVED DAMAGED?

If your order arrives damaged, please contact us as soon as possible.

Send us:

  • Your order number
  • Photos of the packaging
  • Photos of the damaged product
  • A brief description of what happened

Don't throw the packaging away until we've had a chance to investigate.

⚡ THE PRODUCT IS FAULTY?

If your CMC Lighting product develops a fault, get in touch.

We'll need your order details and some information about the issue so we can determine the best way to resolve it.

Depending on the circumstances, this may include a replacement, repair or refund in accordance with your consumer rights and our applicable terms.

💰 WHEN WILL I GET MY REFUND?

Once your return has been received and assessed, we'll confirm the outcome with you.

Approved refunds will be processed back to the original payment method.

The time it takes for the money to appear in your account can depend on your payment provider.

⚠️ BEFORE YOU RETURN ANYTHING

Please don't send a product back without contacting us first.

This allows us to make sure you're using the correct return process and prevents unnecessary delays.

💬 NEED HELP?

If you're unsure whether your order qualifies for a return, just ask us.

Send us your order number and explain what's happened.

We'll help you work out the next step.

NO NONSENSE. JUST FAIR SERVICE.

Things don't always go perfectly.

What matters is how they're dealt with.

CMC Lighting — built for those who work after dark.